o/t car advice

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Phil LUFC
Joined: Tue Feb 12, 2008 12:26 pm
Location: Scunthorpe

Re: o/t car advice

Postby Phil LUFC » Fri May 31, 2019 3:38 pm

Quiffy wrote:got a problem with kia and their 7 year warranty...

i've been getting a high pitched noise from my rear left wheel, so i did a google search and it suggested it could be a problem with the brake caliper. I rung the kia garage told them this and asked if they could take a look at my car, hoping they would fix it under the warranty. instead of this happening they told me my brake pads and discs need replacing. I got an advisory on the discs when it was last serviced 6 months ago, which for me is only 2300 miles ago, the pads were given the green light. They said that it would cost me £300 just to replace the rear brake pads and discs, they also told me over the phone that the caliper was fine.

so i took it to my local garage, who had a quick look and said it was probably the caliper that was knackered and they'd replace the rear discs and pads, and strip the front brakes down for around £270. If the caliper needed fixing this would rise to about £450, i said that the kia garage said it was fine, though they said they couldn't have checked it because it requires taking all the brakes apart.

so i get back in touch with kia, who admit they didn't check the caliper and if it is knackered they would replace it for free, though they insist it probably isn't faulty, but to do the same rear brake replacement and stripping of the front brakes would cost me £375.

essentially i want to know is whether a faulty caliper has caused my brakes to deteriorate so quickly that in the space of 2300 miles the pads have gone from fine to needing replacement and the discs have gone from 'need replacing when the pads wear down' to 'must be replaced'. if the problem that should be fixed under warranty, the caliper, has lead to further damage, should i be paying in full for that further damage to the discs and pads?

(i've already got the national kia helpline to put in a complaint about the service)

Can you take it to a different Kia garage? I've never had a problem with mine, they've done a number of repairs under warranty. That said, as soon as its not covered by warranty I'm taking it to the local garage I've been using for years.

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Blackwhite
Joined: Sun Feb 24, 2008 1:07 am
Location: Arse end of nowhere

Re: o/t car advice

Postby Blackwhite » Fri May 31, 2019 3:45 pm

That's the bit you need to establish, call them and ask. If the warrantied fault has worn the non warrantied stuff they might hard ball it or meet you halfway, check the terms on the warranty in case it solidly excludes secondary costs.

Edit: reading it back it seems a bit like they were near changing anyways and so they probably won't touch it.

Sorry, forgot I was talking to a Yorkshireman :lol:
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Quiffy
Joined: Thu May 01, 2008 6:56 pm

Re: o/t car advice

Postby Quiffy » Fri May 31, 2019 3:53 pm

Phil LUFC wrote:Can you take it to a different Kia garage? I've never had a problem with mine, they've done a number of repairs under warranty. That said, as soon as its not covered by warranty I'm taking it to the local garage I've been using for years.

nearest is ripon and i've been told that to check the calipers requires a fair bit of work and would require going beyond the 'free check' and cost me. fuck that.

.
increasing doubt, decreasing hope, even my imaginary friend went and changed his mind.

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Quiffy
Joined: Thu May 01, 2008 6:56 pm

Re: o/t car advice

Postby Quiffy » Fri May 31, 2019 4:01 pm

Blackwhite wrote:That's the bit you need to establish, call them and ask. If the warrantied fault has worn the non warrantied stuff they might hard ball it or meet you halfway, check the terms on the warranty in case it solidly excludes secondary costs.

Edit: reading it back it seems a bit like they were near changing anyways and so they probably won't touch it.

Sorry, forgot I was talking to a Yorkshireman :lol:

i have called them and 'asked', but they played hard ball, insisting the brakes were going anyway. there was no chance of them going halfway, which is what i hoped and expected. i sort of had £150 in mind for the work.

i'm waiting on a call from a mechanic friend who'll hopefully answer the question without bias.

it looks like i'm going to get the pads and discs fixed at the local garage for £270, who will be able to check the caliper and if they confirm it's fucked then i'm taking it to kia to get them to do it for free, which is what the manager said he'd do on the phone to me.

yes i am a yorkshireman :lol: , a yorkshireman who has been pretty skint this last two weeks waiting for payday today, now i'm going to have to continue to be scrooge for the whole of june.
increasing doubt, decreasing hope, even my imaginary friend went and changed his mind.

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Mustafaster
Joined: Mon Feb 11, 2008 10:02 am
Location: PC Brigade House.

Re: o/t car advice

Postby Mustafaster » Fri May 31, 2019 4:02 pm

Who needs brakes anyway?
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Quiffy
Joined: Thu May 01, 2008 6:56 pm

Re: o/t car advice

Postby Quiffy » Fri May 31, 2019 4:04 pm

Mustafaster wrote:Who needs brakes anyway?

marc bolan
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Tycipa
Joined: Thu Jul 19, 2012 4:39 pm

Re: o/t car advice

Postby Tycipa » Fri May 31, 2019 4:35 pm

Quiffy wrote:
Blackwhite wrote:That's the bit you need to establish, call them and ask. If the warrantied fault has worn the non warrantied stuff they might hard ball it or meet you halfway, check the terms on the warranty in case it solidly excludes secondary costs.

Edit: reading it back it seems a bit like they were near changing anyways and so they probably won't touch it.

Sorry, forgot I was talking to a Yorkshireman :lol:

i have called them and 'asked', but they played hard ball, insisting the brakes were going anyway. there was no chance of them going halfway, which is what i hoped and expected. i sort of had £150 in mind for the work.

i'm waiting on a call from a mechanic friend who'll hopefully answer the question without bias.

it looks like i'm going to get the pads and discs fixed at the local garage for £270, who will be able to check the caliper and if they confirm it's fucked then i'm taking it to kia to get them to do it for free, which is what the manager said he'd do on the phone to me.
Check the warranty doesn’t get invalidated if you have work done by a non Kia garage.

yes i am a yorkshireman :lol: , a yorkshireman who has been pretty skint this last two weeks waiting for payday today, now i'm going to have to continue to be scrooge for the whole of june.
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Quiffy
Joined: Thu May 01, 2008 6:56 pm

Re: o/t car advice

Postby Quiffy » Fri May 31, 2019 4:45 pm

Tycipa wrote:Check the warranty doesn’t get invalidated if you have work done by a non Kia garage.

it doesn't, so long as it's done properly. if anyone else fucks up with the work then kia won't then fix it under warranty.
increasing doubt, decreasing hope, even my imaginary friend went and changed his mind.

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Phil LUFC
Joined: Tue Feb 12, 2008 12:26 pm
Location: Scunthorpe

Re: o/t car advice

Postby Phil LUFC » Fri May 31, 2019 5:54 pm

Quiffy wrote:
Tycipa wrote:Check the warranty doesn’t get invalidated if you have work done by a non Kia garage.

it doesn't, so long as it's done properly. if anyone else fucks up with the work then kia won't then fix it under warranty.

I could be wrong but I think "genuine Kia parts" is a condition of the warranty.

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Quiffy
Joined: Thu May 01, 2008 6:56 pm

Re: o/t car advice

Postby Quiffy » Fri May 31, 2019 6:06 pm

Phil LUFC wrote:
Quiffy wrote:
Tycipa wrote:Check the warranty doesn’t get invalidated if you have work done by a non Kia garage.

it doesn't, so long as it's done properly. if anyone else fucks up with the work then kia won't then fix it under warranty.

I could be wrong but I think "genuine Kia parts" is a condition of the warranty.

ok Ta Phil.

had an interesting chat to my mechanic friend (who manages the repairs to a fleet of lorries in leeds) who is also convinced it's a caliper, therefore warranty issue and that the stuck caliper will be responsible for the rapid deterioration of the brakes, so they should be sorted under the warranty. he said i need to go above the head of the service manager so i have and just emailed one of the directors of the garage business. I've mentioned how they haven't properly investigated a brake issue which is a serious breach of safety.

i want the fuckers to be fixing this for free now.
increasing doubt, decreasing hope, even my imaginary friend went and changed his mind.

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Quiffy
Joined: Thu May 01, 2008 6:56 pm

Re: o/t car advice

Postby Quiffy » Fri Jun 07, 2019 3:14 pm

Quiffy wrote:had an interesting chat to my mechanic friend (who manages the repairs to a fleet of lorries in leeds) who is also convinced it's a caliper, therefore warranty issue and that the stuck caliper will be responsible for the rapid deterioration of the brakes, so they should be sorted under the warranty. he said i need to go above the head of the service manager so i have and just emailed one of the directors of the garage business. I've mentioned how they haven't properly investigated a brake issue which is a serious breach of safety.

i want the fuckers to be fixing this for free now.


i continued complaining, the email to the director hit a soft spot and was passed on to the after sales manager who offered to replace the pads, but not the discs, and pay for the labour IF the caliper was at fault, leaving me with a potential bill of just over £100. I turned him down, haughtily saying i'd lost my trust in the garage and would prefer my local garge to do the work. If the caliper isn't at fault i would be liable for a minimum of £375. I felt like i'd sort of won.

so today it's at the local garage and they found that the caliper wasn't actually at fault, but the front brakes are so fucked now that the front pads and discs are being replaced and it's going to cost just over £400.

at least the same work, doing the front and back pads and discs would have probably been around £600 at the dealership. :rabbit: fucking cars. :puker:
increasing doubt, decreasing hope, even my imaginary friend went and changed his mind.

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MightyWhite
Joined: Mon Feb 11, 2008 11:38 am
Location: Notts

Re: o/t car advice

Postby MightyWhite » Thu Nov 07, 2019 8:31 pm

Need a sense check here guys

My 64 plate Mondeo has been an expensive drain on my finances for a couple of years now, culminating in the latest issue which in summary is:

- Car threw up a load of faults, steering went heavy, speedometer stopped working etc. Turned off engine and then it wouldn’t turn on again

- Garage checked it and picked up 6 error codes, the first being ABS. Can’t check the other faults until they clear the first one.

- On inspection, ABS does seem fucked. They quote £1600 for part alone from Ford, or £564 for it to be reconditioned from a place they’re partnered up with

- Place comes back, ABS fucked beyond any salvaging. It’s new part or nothing. Back to £1600.

I plainly cannot afford this and it’s got to the point now where I’ve decided to get rid and just do without. Garage say they know a guy who’ll take it off our hands for 2k as is, alternatively when you put the car into the selling sites they quote it at around 6.5k.

I’m essentially thinking my only real choice is to pay the near 2k (presuming the other errors don’t lead to further issues) to get it fixed and then sell it on straight away and accept that 4K is better than nowt.

Am I missing something? Does £1600 sound right for the ABS? Do we think it’s likely the ABS is also causing other error codes? Fucking nightmare this
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Phil LUFC
Joined: Tue Feb 12, 2008 12:26 pm
Location: Scunthorpe

Re: o/t car advice

Postby Phil LUFC » Thu Nov 07, 2019 8:36 pm

MightyWhite wrote:Need a sense check here guys

My 64 plate Mondeo has been an expensive drain on my finances for a couple of years now, culminating in the latest issue which in summary is:

- Car threw up a load of faults, steering went heavy, speedometer stopped working etc. Turned off engine and then it wouldn’t turn on again

- Garage checked it and picked up 6 error codes, the first being ABS. Can’t check the other faults until they clear the first one.

- On inspection, ABS does seem fucked. They quote £1600 for part alone from Ford, or £564 for it to be reconditioned from a place they’re partnered up with

- Place comes back, ABS fucked beyond any salvaging. It’s new part or nothing. Back to £1600.

I plainly cannot afford this and it’s got to the point now where I’ve decided to get rid and just do without. Garage say they know a guy who’ll take it off our hands for 2k as is, alternatively when you put the car into the selling sites they quote it at around 6.5k.

I’m essentially thinking my only real choice is to pay the near 2k (presuming the other errors don’t lead to further issues) to get it fixed and then sell it on straight away and accept that 4K is better than nowt.

Am I missing something? Does £1600 sound right for the ABS? Do we think it’s likely the ABS is also causing other error codes? Fucking nightmare this

I'm no expert but those other 5 faults would worry me. I had a 55 plate Focus which cost me £800 for a new dash cluster (having suffered the same problem between purchase and collection which cost the garage a similar amount from Ford). Given the speedo not working its possible you have a similar electrical problem after the ABS?

Is it worth bargaining with the £2k offer and asking for £2,500-£3,000? On a guess your £1,600 could easily become £2,500 in repairs + hassle of finding a buyer.

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AndyPaul
Joined: Tue Feb 12, 2008 9:27 am
Location: Middlesbrough

Re: o/t car advice

Postby AndyPaul » Thu Nov 07, 2019 8:39 pm

Fuck that's bad news mate for a 64 reg. I'd get anything you can for it and run. Sod the repairs in a hope to get more.

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Oheddieeddie
Joined: Sat Mar 05, 2011 1:35 pm
Location: Tacky with sweat and poisonous particulates.

Re: o/t car advice

Postby Oheddieeddie » Sat Nov 09, 2019 1:07 am

Has it occurred to you that they sound a bit .... Scammy? A bit cynical I know, but I'd be straight down a different garage, just to check they're not stitching you up like

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MightyWhite
Joined: Mon Feb 11, 2008 11:38 am
Location: Notts

Re: o/t car advice

Postby MightyWhite » Sat Nov 09, 2019 10:35 am

Oheddieeddie wrote:Has it occurred to you that they sound a bit .... Scammy? A bit cynical I know, but I'd be straight down a different garage, just to check they're not stitching you up like


I’d like to think not. It’s the garage we’ve always gone to and there’s been times in the past where they’ve done us favours so happy to give them the benefit of the doubt.

Thanks for the thoughts guys. Spoke to a couple of mates who’ve worked in dealerships (not mechanics unfortunately) and they reckon the cost doesn’t seem perverse and that fixing that will likely fix the rest of the faults so I’ve given it the green light. It’ll be getting shifted the second they get it moving that’s for sure, and then it’s the train wanker life for me :mrgreen:
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