Quiffy wrote:got a problem with kia and their 7 year warranty...
i've been getting a high pitched noise from my rear left wheel, so i did a google search and it suggested it could be a problem with the brake caliper. I rung the kia garage told them this and asked if they could take a look at my car, hoping they would fix it under the warranty. instead of this happening they told me my brake pads and discs need replacing. I got an advisory on the discs when it was last serviced 6 months ago, which for me is only 2300 miles ago, the pads were given the green light. They said that it would cost me £300 just to replace the rear brake pads and discs, they also told me over the phone that the caliper was fine.
so i took it to my local garage, who had a quick look and said it was probably the caliper that was knackered and they'd replace the rear discs and pads, and strip the front brakes down for around £270. If the caliper needed fixing this would rise to about £450, i said that the kia garage said it was fine, though they said they couldn't have checked it because it requires taking all the brakes apart.
so i get back in touch with kia, who admit they didn't check the caliper and if it is knackered they would replace it for free, though they insist it probably isn't faulty, but to do the same rear brake replacement and stripping of the front brakes would cost me £375.
essentially i want to know is whether a faulty caliper has caused my brakes to deteriorate so quickly that in the space of 2300 miles the pads have gone from fine to needing replacement and the discs have gone from 'need replacing when the pads wear down' to 'must be replaced'. if the problem that should be fixed under warranty, the caliper, has lead to further damage, should i be paying in full for that further damage to the discs and pads?
(i've already got the national kia helpline to put in a complaint about the service)
Can you take it to a different Kia garage? I've never had a problem with mine, they've done a number of repairs under warranty. That said, as soon as its not covered by warranty I'm taking it to the local garage I've been using for years.